Field Tech Senior Associate

Req ID: 262416 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Masate, Milano (IT-MI), Italy (IT).

Overview

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Responsibilities

    Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals.
    Installs, maintains and optimizes desktop /notebook configurations at customer sites.
    Diagnoses and resolves product performance problems.
    Performs maintenance and repair services.
    Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
    Instructs customers in the operation and maintenance of the system.

Key Skills

    Experience in 2nd Line IT Windows Support
    Knowledge and experience of Windows 7/10, MS Office/ O365 Operational and configuration knowledge
    Excellent customer service and communication skills
    Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
    Basic TCP/IP Networking Protocols
    Coordinate activities with Help Desk, Network Services, or other IS groups

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.