Field Team Manager

About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.

JOB SUMMARY: 

We are seeking a highly experienced Field Service Manager with a deep specialization in HVAC systems tailored for data centers. In this pivotal role, you will oversee our team of skilled technicians, ensuring the optimal operation and maintenance of HVAC systems critical to the high-demand environment of data centers, thereby facilitating uninterrupted business operations and supreme customer satisfaction. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:  

• Lead and mentor a team of HVAC field service technicians in installing, servicing, and maintaining HVAC systems, particularly those serving data center environments. 

• Develop and enact service protocols and best practices for data center HVAC operations, ensuring compliance with industry standards and governmental regulations. 

• Collaborate closely with data center project managers and stakeholders to facilitate preventive maintenance, quick responses to system failures, and customized solutions to unique challenges. 

• Maintain strict adherence to safety guidelines, fostering a culture that prioritizes safety alongside efficiency and customer satisfaction. 

• Monitor and optimize inventory management procedures to guarantee that service vehicles are sufficiently stocked with the necessary parts and equipment for data center HVAC systems. 

• Liaise with sales and marketing teams to create and implement strategies that highlight the company’s proficiency in data center HVAC services. 

• Responsible to convey the customer experience to our organization through C2 customer complaint system 

• Support Services sales promotions, tools and goals 

• Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads 

• Interact with Service Engineering to provide feedback on Technical support quality and availability 

• Interact with Sales PM Team and Service Sales Team to share leads to help build Service Sales 

• Participates in recruiting activities as necessary to support staffing efforts 

• Advises Supervisor or other appropriate personnel regarding schedule conflicts, service related issues, equipment problems/issues, employee issues and any other job related issues 

• Responsible for new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures and work rules 

• Performs quality assurance checks in the field 

• Provide back-office service administration related to but, not limited to: