Field Support Technician

About UsHighland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.
We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*
We are looking for candidates that want to help support this mission…
*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet
Summary:We are seeking a motivated and mechanically inclined Field Support Technician to join our team on a temporary basis. The Field Support Technician will be required to work 3rd shift evening hours (Between 9pm - 5am; Sunday through Thursday) with flexible hours during weekends as needed  across multiple bus depots.  
This entry-level role is designed to support troubleshooting, repairing, and maintaining assets at multiple customer locations. The Field Support Technician will gain hands-on experience while adhering to safety protocols and building strong customer service skills.
If you're a self-starter who thrives in dynamic environments and wants to be part of the EV revolution, this is the role for you!

Responsibilities:

• Represent the company at the customer location with the highest standards of professional conduct
• Assist technicians in diagnosing, troubleshooting, and repairing customer assets on-site.
• Follow established safety procedures to ensure compliance with company and regulatory standards.
• Develop and maintain strong customer service skills, ensuring a positive customer experience.
• Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform.
• Support High Voltage (HV) charger operations, including conducting plug cycles and responding to service needs.
• Perform Low Voltage (LV) battery replacements and jump-starts as needed.
• Maintain tools, equipment, and a clean work environment to ensure efficiency and safety.
• Participate in training programs and hands-on learning opportunities to develop technical expertise.

Desired Qualifications

• Automotive Technology certification from an accredited school preferred (not required)
• Basic electrical and AC skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Must be able to lift 50 lbs. and work in varying weather conditions.
• Willingness to travel and work flexible hours, including evenings and weekends if required.
• Reliable transportation is required to ensure punctuality and flexibility traveling across work locations
• Must have a clean driving record

What You Can Expect from Highland:· Competitive base salary and performance-based bonus program· A supportive, highly collaborative, team-oriented environment· Opportunities to make a difference, be heard, add value, and be recognized· Growth and development with a leader in this new and exciting industry· Ability to work with bright, innovative, and forward-thinking colleagues· Health, Vision, and Dental coverage for employees & their dependents· Life insurance, public transportation assistance· Generous Paid Time Off· 401(k) program and company match

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.