Field Support Specialist

Description

The Role: Field Support Specialist 

Who You Are:  

You will be responsible for a variety of tasks focused on providing our field technicians and subcontractors with tools and resources to perform their daily functions. You will serve as a liaison between subcontractors, field technicians, and internal departments to coordinate support activities from clerical to logistics. 

Who We Are: 

Established in 1989 and a five-time winner of DFW Top Workplaces in 2020-2024, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. 

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! 

What You’ll Do: 

• Collaborates with the warehouse, field, and other stakeholders involved in product shipments and receipts.
• Coordinate with management to ensure routine maintenance, inspections, and repairs for company vehicles are completed per company standards.
• Maintain accurate records of all fleet vehicles. 
• Respond to driver inquiries, concerns, and requests for assistance in a timely and professional manner.
• Review and analyze fleet data to identify trends, inefficiencies, and opportunities for improvement.
• Collaborate with operations and finance departments to lease new vehicles and equipment as needed.
• Process sim card activation requests on a standby frequency and providing continued support to the field. 
• Processing subcontractor labor invoices in compliance with company policies. Resolving all invoice inquiries and raising escalations as needed. 
• Process installation permit requests by submitting installation permits to relevant authorities, ensuring compliance with local regulations, while tracking and communicating the status of permits.
• Perform inventory transfers as needed to ensure that field teams have the necessary equipment and supplies.
• Prepare regular reports on operational metrics and identify areas for improvement.
• Assists in supporting monthly full physical inventory audits.
• Collaborates with other departments to address and resolve processing discrepancies.
• Ensures smooth onboarding of technicians and subcontractors, confirming they have the necessary resources and equipment for success.
• Engages with employees, vendors, and stakeholders with a positive and professional attitude.
• Performs other duties as assigned by leadership.

What You’ll Bring: 

• High school diploma or equivalent. 
• At least 2 years of processing work experience; fleet coordination, logistics, and financials preferred.
• Proficient in Microsoft Office Suite and experience with inventory management software.
• Proven experience in technical support or customer service, preferably in a field support or helpdesk environment.
• Good technical aptitude and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to communicate technical information clearly and effectively to non-technical users.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Strong problem-solving skills and ability to prioritize tasks and manage time effectively.
• Ability to sit or stand for extended periods.
• Manual dexterity and ability to use a computer, keyboard, mouse, and other office equipment.
• Ability to lift and move objects weighing up to 25 lbs.

What We Do:

Our mission is simple - We provide critical communications services to help people in distress. 

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. 

Our primary client base includes commercial and multi-family real estate owners and property managers,