Field Support Engineer II

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Pacific Northwest area and will cover WA, OR, ID, MT and UT. Extensive travel involved during the week.

What’s the role?

As a FSE II, you get to work with an astonishing team that plays a vital role Field Service of ZEISS Surgical Microscopes.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting? Here’s what you’ll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.

• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.

• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.

• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.

• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. 

• Support revenue growth through the promotion and retention of service agreements.

• Interface with customers in a professional, pleasant and calm demeanor.

• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

• Maintains company-issued test equipment and support tools, including spare parts. 

• Installation and maintenance of equipment at trade shows, as requested and required.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed , able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

The hourly pay range for this position is  $31.00 - $38.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
  
This position is eligible for a Performance Bonus. 

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Time-off

• 12 holidays annually

• 15 PTO days accrued annually