Field Support Engineer I

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Los Angeles area and will cover West territory.

What’s the role?

As a FSE I, you get to work with an astonishing team that plays a vital role Field Service of ZEISS Surgical Microscopes.

The Field Support Engineer I, under close supervision and direction, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction.  Maintains all company property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with team, customers, management, Sales and Technical Support.

Sound Interesting? Here’s what you’ll do:

·         Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. 

·         Complete work assignments as directed from management and work schedules as dispatched from Call Center.

·         Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.

·         Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.

·         Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. 

·         Interface with customers in a professional, pleasant and calm demeanor.

·         Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

• Maintains company-issued test equipment and support tools, including spare parts. 

• Installs and provides equipment maintenance at trade shows.

Do you qualify?

·         0 – 3 years of previous field service experience required. 

·         BS degree in Electronics, Engineering, Computer Technology and related fields preferred. 

·         A+, and Net + certification preferred.

·         Theoretical understanding of basic electromechanical, electronic, and optical systems.

·         Basic understanding of troubleshooting techniques and approaches.

·         Must have good verbal and written communication skills.

·         Must have strong computer skills with the ability to obtain specific certifications as required.

·         Must be able to pass required training to service fine mechanics and optics.  Ability to effectively service the equipment on which training is completed.

Special Demands:

Extensive overnight travel is required by automobile and air. Must be willing to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigne