Field Services Technician

 

 

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

 

Culture 

 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview: 

This position will be responsible for installing, repairing, and maintaining digital photo enforcement equipment for a municipalities in the Baltimore, MD area. The technician must insure that the equipment within the region maintain strict standards. This position will require strong attention to detail, a high level of quality, proficiency, dependability and demonstrated priority and time management. This position is part of our Field Service Team.

Essential Responsibilities:

• Ensure proactive routine maintenance deadlines are met while keeping active equipment above contractual requirements.
• Work closely with multiple internal and external teams to identify and resolve customer related issues resulting from equipment deficiencies.
• Initiate internal escalations, as necessary.
• Work closely with Maintenance Field Supervisor to keep service levels high.
• Perform daily checks of enforcement systems to confirm operations and monitor all systems as equipment dictates.
• Monitor and document the timely completion of monthly validation program, work with field supervisors to adapt procedures to match equipment demands as technology evolves.
• Provide installation support for new approach builds on construction sites.
• Ability to travel within the Washington DC region, including Maryland and Virginia for job duties with short notices.
• Other duties and/or responsibilities assigned by the Verra Mobility Leadership Team.

Qualifications:

• High School Diploma or Equivalent.
• Ability to navigate and operate throughout the Washington DC urban environment in a work vehicle.
• 1-2 Years of related work experience
• Experience in network installation, and computer technology.
• Ability to work outside with minimal supervision.
• Valid drivers license with good driving required is required.
• Must be willing to submit to and return clean enhanced police background check.
• Strong written and verbal communication skills.
• Great multi-tasking skills, effective organizational skills and strong time management mindset.

Aligned with Verra Mobility Values: 

• Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
• Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
• Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
• Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employee