Field Service Trainer

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Field Service Trainer Position          Sunnova Energy is searching for a Field Service Trainer to be responsible for developing training lessons and programs for the Operations & Maintenance (O&M) line of business. Additionally, the Field Service Trainer will conduct training for new hire classes, refresher training, and training on new products and processes to existing staff. Working with the Field Service Management team and the business analysis team, this position will help to identify training needs and develop curriculum.

Field Service Trainer Responsibilities

• Develops and designs training lessons and programs
• Works closely with Field Service staff to document processes
• Is a subject matter expert on products, policies, and processes for assigned lines of business
• Develops curriculum and agendas for new hire and new skill trainings, using
content for multiple learning environments including in field, classroom, web, facilitator-led, self-paced, and blended.
• Administers, leads, and trains new hire classes as well as classes with existing staff, with up to 15 - 25 attendees; answers questions and provides support to training participants.
• Manages content on the LMS platform
• Works closely with management staff to identify knowledge and skill gaps of new hire and existing staff
• Develops assessment and testing processes for use during training
• Works with internal stakeholders and clients in the ongoing development of training programs to consistently improve quality and customer/partner satisfaction

Minimum Requirements

• 2+ years of training experience
• Strong Microsoft Office skills, mainly in PowerPoint and Excel
• Exceptional written and communication skills, including being able to present in-person and/or virtual training

Preferred Qualifications

• Electrician license and 2+ years of electrical experience      

Additional Knowledge, Skills and Abilities

• Ability to work under pressure with strict time deadlines

Working conditions

• 50% Travel

Physical Requirements

• Ability to lift at least 20 pounds, climb ladders, access rooftops and handle heavy equipment

Location

• North Carolina, United States
• Relocation assistance is available dependent on the candidate

Benefits

• Sunnova offers a generous employee reward package that includes:
• Comprehensive benefits
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.