Field Service Technician - PCE

PRIMARY RESPONSIBILITIES

• Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation in a timely manner.
• Perform other work related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Install, commission, troubleshoot, and repair drilling equipment such as:
• Analog and digital PLC based systems
• Proprietary integrated control systems (Cyberbase, Amphion)
• Variable Frequency Drives
• Hydraulic/Pneumatic Systems
• Electrical Systems (including various types of AC/DC motors)
• Mechanical Systems (including fittings, gearboxes and bearings)
• Provide training to other NOV personnel on aforementioned systems and equipment as needed.
• Provide accurate and timely report(s) to appropriate personnel regarding work progress and output.
• Collaborate frequently with internal and external customers

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or GED Equivalent
• Completion of technical training school or an equivalent background in a similar environment

JOB REQUIREMENTS

• 2-5 years experience, or equivalent knowledge
• Comply with all QMS documentation pertaining to work related assigned responsibilities                

BEHAVIORAL COMPETENCIES

• Action Oriented
• Decision Quality
• Works well with others
• Composure
• Customer Focus
• Dependable
• Product Quality Minded