Field Service Technician

Join Wisper ISP as a Full-Time Field Service Technician and experience the dynamic world of telecommunications in the Jerseyville, IL area! This position offers the unique opportunity to engage directly with customers while solving their technical challenges onsite. You'll be part of a high-performing, energetic team that values innovation and a customer-centric approach. Enjoy a competitive pay range of $18-20/hr as you grow and learn in an environment that encourages problem-solving and lifelong learning.

Schedule: Tuesday-Saturday 8:00-5:00

Take pride in your role as you deliver exceptional service and play a vital part in enhancing the customer experience. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, College Savings Fund, and Short & Long Term Disability. If you are driven, humble, and ready to embrace a flexible work environment, we invite you to apply and make a difference in the community!

Wisper ISP: Our Mission

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Day to day as a Field Service Technician

As a Full-Time Field Service Technician at Wisper ISP, you will play a crucial role in delivering top-notch telecommunications services. Your day will begin with performing site surveys to assess serviceability for potential customers, ensuring their connectivity needs are met. You'll then transition to installing new services, providing clients with seamless access to our reliable internet solutions.

During service visits, you will diagnose and troubleshoot any connectivity issues, showcasing your problem-solving skills and commitment to a customer-centric experience. Your ability to engage with clients and resolve their technical challenges will significantly enhance their satisfaction, making each day an opportunity to make a positive impact.

What you need to be successful

To excel as a Full-Time Field Service Technician at Wisper ISP, candidates must possess a range of essential skills and qualifications. A current valid driver's license is mandatory, ensuring you can safely operate a vehicle while representing the company. You must demonstrate a commitment to safety by driving without presenting risks to yourself or others. Regular and predictable attendance is crucial, as the position requires a minimum of 40 hours per week to meet customer service demands effectively. Additionally, candidates must be legally authorized to work in the United States without requiring sponsorship for employment visa status now or in the future.

These skills and requirements are vital for success, allowing you to contribute to our mission of delivering exceptional service and ensuring a positive experience for every customer.

Knowledge and skills required for the position are:

• Current valid Driver's License
• Ability to drive a vehicle without presenting a safety risk to self or others
• Ability to be added to Company auto insurance policy (no accidents or speeding tickets within the last 5 years)
• Regular & predictable attendance required- 40 hour minimum standard work week
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status now or in the future

Make your move

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

A pre-employment background check, motor vehicle record check and drug screen are required for this position. All employment offers are contingent upon the results of the background check, motor vehicle record check and drug screen.