Field Service Technician (Japan Expatriate Assignment)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Description

Work Location is Japan, must be willing to relocate to Japan or the surrounding area. Must be willing and able to obtain DoD Secret-level security clearance as required.

This position is for a Motorola Field Service Technician (FST) to perform zone core maintenance which includes (but is not limited to) administering HP Servers, Juniper routers, the Windows Server 2016 and Windows 10 environment, RedHat Enterprise Linux, HP Switch platform, McAfee Host Based Security System (HBSS) and the VMWare ESXi platform. Additionally, maintenance on remote RF and dispatch sites will be performed which requires extensive knowledge of Motorola's leading Astro 25 LMR platform. This includes RF site optimization using advanced RF analysis tools.

Responsibilities:

• Must be willing to hit the ground running as a complex enterprise-level upgrade will begin shortly after being hired.

• Required to complete Standard Form 86 (SF 86) questionnaire for national security positions upon hire.

• Perform daily preventative and corrective maintenance on an enterprise communications system.

• Ensure the highest possible level of communications network operational availability.

• Maintain Motorola RF communications equipment including RF repeaters and base stations, and antenna systems under contract.

• Perform trunked LMR RF site preventative maintenance periodically.

• Provide technical support and end to end case management for cases generated by Motorola Network Monitoring and the end users.

• Manage spare asset inventory and performs regular inventory audits to reduce risks to operational availability.

• Perform routinely scheduled backups of critical data to ensure operational continuity in the event of a catastrophic failure.

• Collaboration with other contractors to resolve customer issues.

• Work at the physical customer location full time.

• Some travel of up to 25% annually may be required.

Required Technical Proficiencies:

• Must be Proficient in Juniper routers and Junos.

• Excellent knowledge and demonstration of hardware and software tools (network analyzers, PuTTY, WinSCP, etc.)

• Proficiency in administering HP ProLiant servers and iLO.

• Experience in deploying and administering VMware virtualization suites.

• Experience in performing RF trunking site optimization or be willing to learn this skill.

• A high degree of computer system and network troubleshooting aptitude is a must.

• Proficiency in administering Windows 10, Windows Server 2016, and Active Directory.

• Demonstrated experience working in IT production environments.

Preferred Technical Proficiencies:

• Experience with or willing to learn Motorola’s proprietary software and hardware systems.

• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles is highly preferred.

• Experience with McAfee’s suite of security products and ePolicy Orchestrator is preferred.

General Proficiencies:

• A good sense o