Field Service Technician I - Philadelphia

About the role:

The Field Service Technician I is responsible for the delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants) and military installations.

This is a fully remote position that will be dispatched from your home office. This home-based role should be located in Philadelphia PA, or the surrounding area (within a 45-mile Circumference).

In this role, you will:

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.

• Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.

• Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.

• Follows safe work practices according to company policy.

• Executes administrative activities in support of service visits.

• 60-75% travel within a 2-Hour radius of Philadelphia, PA. You can expect to have up to 6-8 nights away each month with company-paid accommodations and meals.

Why you want this job:

• Comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.

• After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.

• Company car (maintenance/fuel paid for by us), cell phone, corporate credit card.

• Full benefits starting your first day, including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and up to $3,500 per year in performance-based bonuses.

• Dedicated support staff to assist you in helping your customers.

• Many growth and development opportunities are available!

Are you qualified?

• HS Degree Required; Associate/Technical degree preferred, or a combination of education and experience

• Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful, but not required

• You have a valid driver’s license, and a clean driving record is required.

• 1 or more years of field service experience and/or customer-facing roles preferred

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protec