Field Service Technical Writer
KION GroupAbout the role
What we offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role:
- The Technical Writer coordinates, researches, and writes technical manuals, SOPs, support documents, and related documentation for customers who have Dematic material handling solutions.
- Writes and edits technical documentation, including user manuals, SOPs, technical instructions/bulletins, and other technical publications. Researches technical and engineering information, including drawings, design and test specifications, and interviews with subject matter experts.
What We Are Looking For:
- Exceptionally strong English communication and writing skills required.
- Strong determination to produce applicable, accurate, and complete technical documentation.
- Ability to read mechanical drawings and electrical blueprints required.
- Ability to understand complex, technical information and communicate it in practical language.
- Ability to follow strict guidelines and apply standards, styles, and templates to ensure common documentation look and feel.
- Proficient with a variety of software products used for authoring (e.g., MS Office products, Adobe products, Component Content Management Systems [CCMS]) and ability to quickly learn new software.
- Ability to communicate effectively with both internal and external customers.
- Ability to manage time, meet deadlines, and set priorities with minimal direction.
- Knowledge of material handling systems (equipment and software) used in a manufacturing/warehouse environment desired.
- Instructional Design/eLearning Development experience preferred.
- Two or more years of experience in a similar role or related field preferred.
- Candidate must be willing and able to travel up to 20% of the time.
- BS/BA in related discipline. Degree in Technical Communication/Writing or equivalent writing experience required.
Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
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