Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

This role will cover the Northwest Wisconsin area and region.

If the idea of speaking to customers and addressing their Casino Gaming machine service break-fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.  Customer first focused, from customer service training and equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If you are a good fit, you would spend your days caring for customer needs and looking after any concerns they may have about their gaming equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their gaming care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming!  You will learn all about gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Working with Light & Wonder means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

What you would be responsible for:

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasting customer relationships
• Solve your customers’ challenges the first time, owning it

Qualifications

Benefits

• Competitive salary plus company matched 401K plan 
• Fast-paced, fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day-care
• Convenient direct deposit for paychecks
• 10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance
• Paid Training, Education reimbursement and continued education
• Company paid uniforms and shoes
• Company vehicle (position specific)

Requirements

An understanding of and experience with troubleshooting computer software and hardware technologies  Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills  Promptly respond to customer/management request and feedback.  Proven self-starter with motivation and ability  Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly  Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime  Ability to prepare and analyze reports to identify product failure trends and service ability issues  Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)  High School Diploma or equivalency  Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Work Conditions

Light and Wonder (LNW) is engaged in highly regulated gaming and lottery businesses.   As a result, certain LNW employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure LNW complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, LNW requires all of its employees to meet those requirements that are necessa