Field Service Tech I

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer)locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliversupplies and to install, remove, or repair lottery equipment and communication devices.

Responsibilities:

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gamingequipment to support continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, programupgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips,and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber-optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in anorganized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival anddeparture times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation,procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, andescalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical and customer service experience is preferred.

Experience Required

• Entry level

Skills Required

• Must be computer literate
• Ability, flexibility, and willingness to work varied shifts, overtime
• Ability to follow policies, procedures, and safety guidelines
• Strong interpersonal communication skills and customer service ability
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctlyperceive colors.
• Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hourshift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when workingwith tools and work with moving parts and electrical current. May work at heights (rooftop) for installationof equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent uponIGT's obtainment of security clearance and meeting pre-employment reference, background checkrequirements and pre-placement physical and drug testing requirements as applicable to IGT'ssatisfaction and approval based upon the requirements of the Company's customers and/or regulators.Certain jurisdictions may require additional personal disclosures which may include, b