Field Service Supervisor

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

 

 

SUMMARY

 

Responsible for the day-to-day operations and supervision of a team of field service engineers who have a focus on supporting customers at assigned accounts.  Plan, direct, supervise, and evaluate work flow.  Develop and maintain positive customer and employee relations and coordinates company functions to assure quality and timely delivery of services and products. Responsible for the day-to day application of organizational policies and procedures. Coordinate work activities of field service engineers to achieve the volume, quality, and professionalism expected to meet customer requirements.  Oversee the communication between customers and the field service engineers and supervises the resolution of administrative issues.  Will train and assist less experienced staff and coach field service engineers on how to effectively handle more difficult repairs and issues.

 

Responsible for performing the on-site, troubleshooting, repair and preventive maintenance of Pfeiffer equipment installed at the customer sites.

 

This position requires employee abide to all customer requirements for entry and badging for site access. Including but not limited to completing all required safety and security classes or trainings, or any other specific requirements from the customer to maintain access to the customer facility.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.  Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.  The organization’s leadership promotes collaborative problem solving in both formal and informal work teams.  Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.  Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

 

 

Supervisory Responsibilities

Provides direct supervision to the Field Service Engineers at their assigned location(s).

 

Duties

1. Plans, directs, supervises and evaluates work flow to achieve the volume and quality expected in order to meet customer requirements.  This also includes hiring decisions, performance management and counseling, and recommendations regarding salary changes.

 

1. Assures that the day-to-day FSR’s and associated paperwork are processed in an accurate and timely manner in accordance with corporate guidelines.

 

1. Ensures appropriate departmental coverage for all shifts using organizational policies and ADP Workforce scheduling software.

 

1. Provides operational training to entry-level employees and continues to monitor FSR’s and associated paperwork along with individual staff performance to ensure that accuracy and response standards are maintained.

 

1. Resolves production, shipping, scheduling problems.  Keeps abreast of cust