Field Service Specialist

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

As a Field Service Specialist, Here's What You'll Do:

Deliver exceptional customer service by providing on-site mobile repairs at customer facilities. This will be accomplished through quality workmanship and meeting AAR requirements while providing accurate industry-standard formatted billing.

Role and Responsibilities:

• Successfully complete, perform, and maintain the Field Service Technician job functions.
• Perform Air Brake diagnostic testing, address findings, and qualify brake systems per AAR specifications.
• Perform mechanical defect inspection.
• Perform basic pre, in-process and post freight car inspections and repairs.
• Proficiently use AAR field manual and associated regulatory materials.
• Capable of repairing and reconstructing railroad damaged railcars using written instructions, drawings, and acquired institutional knowledge.
• Successfully complete this positions “Education/Formal Training” requirements.
• Wear PPE in appropriate areas

Here's What it Will Take to be Successful in this Role:

• High school diploma or General Education Degree (GED)
• Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management
  • • AAR Billing Repair Card for Interchange Rules
    • Car Air Brakes (chalk talk two)
    • Guide to Freight Car Air Brakes course
    • Air Brake training course

Skills

• Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player
• Effective listening skills
• Highly effective communication skills verbally and in writing.

Language skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English language.

Mathematical skills: Ability to add, subtract, multiply, and divide in all uni