Field Service Representative

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Job Description:

** This position will be based onsite at an Airbus customer site in the United States - any candidate hired that is not currently in that location will be provided relocation support. 

 ** Job location/worksite is decided based off of Airbus customer need, people hired into this job opportunity may be required to move to another customer location at a future date in time **

Airbus is looking for a Field Services Representative to join our Customer Support team!

In this role, you will assist the FSM in building up the overall business relationship with the customer, by providing technical support, including insight on troubleshooting and maintenance whilst providing familiarization on Airbus tools as is required by the Airline. In addition the FSR protects Airbus products and image whilst promoting them as part of their day to day duties. In certain circumstances the FSR may be nominated as a CSC (Customer Support Contact) in case of no CSD being allocated and as agreed with SCx (HOR) and SCY FSD.

Meet the Team: 

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

How we Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

• Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).

• Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.

• Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.

• Be able to provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.

• Maintain a business relationship with the airline and the home base.

• Adapt to specific airline’s needs, including cultural and climatic environments.

• Perform ‘Meet and Greet’ ac