Field Service Engineer - Pathology - Tampa, FL

Job Description

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Job Requirement: - Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.
 

In this role you will:

• Be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
•  Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Trains other field engineers and customers in the solutions.

Qualifications

•  Bachelors, masters or relevant degree preferred; may also consider an equivalent combination of relevant experience, training, and education.
• 1-2 years of relevant work experience - repair technican, biomedical technician, electro-mechanical technician, IVD instrumentation, or other related experience.
• Strong professional communication skills; can communicate well both verbally and in writing.
• Ability to work well in a dynamic customer-facing environment.
• Knowledge of and/or experience with electronic principles, fluidics, pneumatics, electromechanical devices, troubleshooting techniques, and diagnostic skills.
• Proficient in IT terminology such as IP addresses, Windows Server Environment, and firewalls, etc.
• Experience with connecting IT equipment to networks and/or IT coursework and/or certifications such as A+ certification is a plus but not required.
• Ability to work with minimal supervision and show sound business judgment with regard to escalating issues when the manager's help is needed to make a decision.
• Ability to function in a responsible, professional manner using good judgment in decision making. Requires the ability to remain positive, rational, calm and professional under stressful conditions (i.e. dealing with irate people, handling complaints, etc.).
• A valid driver's license is required for this role. 

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email job_posting@agilent.com. EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Agilent Technologies, Inc. is an Equal Employment Opportunity and A