Field Service Engineer - Pathology

Job Description

At Agilent, our field service engineers play a crucial role in supporting our customers and enabling scientists to make discoveries that improve their quality of life. We provide insights and support to ensure labs operate smoothly and efficiently.

Join our dynamic organization and be part of this exciting work.

Position Overview

As a Field Service Engineer at Agilent, you will work across various labs, constantly learning about new instruments, software, and consumables. Utilizing your interpersonal skills, creativity, and proactive attitude is critical. Your ability to tackle customer problems and dedication to outstanding customer service will drive customer success.

Candidate can be based out of CA, NV, or UT

Key Responsibilities

• Provide on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions, including hardware, software, and networking products.

• Diagnose and resolve product performance issues.

• Perform maintenance and repairs, ensuring customer happiness by advising on preventive maintenance and configurations.

• Proactively respond to potential equipment issues to prevent unplanned business interruptions.

• Be adaptable to customer requests for service, presenting proactively before, during, and after service.

• Deliver fully coordinated solutions, including peripherals, communications, operating systems, and applications software.

• Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance for tissue diagnostic IVD devices, which include electro-mechanical, pneumatic, systems, computer hardware, and software components.

• Connect with managers and the sales team to understand and meet customer needs and expectations.

• Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures.

• Complete administrative paperwork and computer reports accurately and promptly.

• Provide feedback to Product Specialists and manufacturing or OEM vendors regarding performance anomalies.

• Document time and expenses promptly in SAP and other required systems.

• Train other field engineers and customers in the solutions.

Travel Requirements

• 90-100% travel, spending 4-5 days per week in the field visiting customers.

• An average of 2 to 3 days per week overnight travel is expected.

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Qualifications

• Bachelors or equivalent experience in a science field (e.g., electro/mech/bio - engineering, chemistry, biotechnology, or similar).

• 4+ years of experience in a similar position or as an end user or field service engineer.

• Troubleshooting and problem-solving experience with pathology equipment is desired but not essential.

• Familiarity with Agilent solutions is a plus but not required.

• Clear, encouraging, and timely verbal and written communication skills.

• Enjoy traveling and visiting customers.

• While Agilent does not require proof of vaccination, many of our clients (primarily hospitals) require it.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Option to Work Remote

Yes

Travel Required

100% of the Time

Shift

Day

Duration

No End Date

Job