Field Service Engineer, L2

Description

The Field Service Engineer Level 2 is an early-career field technician responsible for performing basic electrical maintenance, inspections, and testing activities under supervision. This role represents the transition from apprentice-level support to task ownership, with increasing responsibility for assigned work scopes and participation in more complex service projects.

Core Responsibilities

Electrical Maintenance & Inspection

• Perform visual and mechanical inspections on low- and medium-voltage (480V-1200V) switchgear, switchboards, and circuit breakers.
• Identify wear, overheating, contamination, or mechanical issues and report findings to senior technicians.
• Perform cleaning and basic mechanical checks per established procedures.

Electrical Testing & Measurements

• Conduct insulation resistance, continuity, voltage, and current testing under supervision.
• Assist with test setup, connection verification, and teardown.
• Record test data accurately for service reports.

Power Distribution Equipment Support

• Perform visual inspections and basic maintenance on ATS, RPPs, and PDUs.
• Replace filters, verify indicators and alarms, and perform basic control checks.
• Escalate abnormal conditions to senior technicians or the Field Engineer.

Generator & Battery System Support

• Assist with generator preventive maintenance including visual inspections and fluid checks.
• Support battery inspections, terminal checks, and basic voltage readings.
• Assist with load testing under direction.

Transformer & Cable Work

• Support transformer tap checks, nameplate verification, and inspections.
• Assist with infrared (IR) scan preparation and documentation.
• Support cable terminations and grounding verification under supervision.

Safety, Isolation & Grounding

• Participate in equipment isolation, lockout/tagout (LOTO), and grounding activities.
• Verify zero-energy states as directed.
• Participate in Job Hazard Analyses (JHAs) and on-site safety briefings.
• Follow all safety requirements (NFPA 70E, OSHA) and customer site-specific rules.

Documentation & Professional Practices

• Complete service reports, test sheets, and time documentation accurately and on schedule.
• Maintain accountability for tools, equipment, and materials.
• Communicate professionally with supervisors, team members, and customer personnel.

Required Qualifications

• High school diploma or GED required; technical school, military electrical training, or Associate's degree a plus.
• 1–2 years of electrical field service or industrial experience preferred.
• Working knowledge of electrical safety practices, including LOTO and arc-flash awareness.
• Ability to read basic one-line diagrams, wiring diagrams, and schematics.
• Valid driver's license and ability to travel as required.

Preferred Qualifications

• OSHA 10 or OSHA 30 certification.
• Manufacturer/OEM training on switchgear, breakers, ATS, generators, or UPS platforms.
• Prior apprentice or industrial maintenance experience.

Knowledge, Skills & Abilities

• Working knowledge of meggers, clamp meters, multimeters, and torque wrenches.
• Understanding of LV/MV system configurations and grounding principles.
• Demonstrated adherence to safety policies and documentation standards.
• Willingness to learn, take direction, and follow established procedures.
• Clear written and verbal communication.
• Basic proficiency with Microsoft Office (Word, Excel) and mobile/field reporting tools.

Tools & Technology

• Multimeters, clamp meters, insulation resistance testers (meggers), and continuity testers.
• Torque wrenches, hand tools, and standard power tools.
• Mobile field service applications and document/reporting systems.

Working Conditions & Travel

• Primarily field-based at customer facilities including industrial plants, utilities, data centers, commercial facilities, and substations.
• Travel typically 40–60% depending on region and workload; may include nights, weekends, and emergency call-outs.
• Work may be performed in confined spaces, on elevated platforms, in hot/cold environments, and around energized equipment per safety rules.
• Must be able to wear required PPE including arc-rated clothing, hard hat, gloves, safety glasses, hearing protection, and fall protec