Field Service Engineer

Job Description

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. 

The ideal candidate will be based in the Kalamazoo area and primarily support MI and IN customers

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on ICPMS and ICPOES Systems
• Diagnoses and resolves product performance problems.
• Contact customers on time and schedule service efficiently Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
• Maintain Agilent-s customer service reputation by complying with all corporate policies and procedures.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required.
• Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Complete administrative paperwork and computer reports promptly and accurately.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Responsive to customer requests for service and communicate proactively before, during and after service.
• Train other field engineers and customers in the solutions.

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.  These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.

Qualifications

• A bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar).
• 2+ years of experience in a similar position or experience as an end user.
• Knowledge of Atomic Spectroscopy (ICPMS and ICPOES) instrumentation, application, installation, calibration, and validation experience is a plus!
• Experience with Instrument Software such as OpenLab, ChemStation, Mass Hunter, or similar a plus!
• Experience with troubleshooting and problem-solving.
• Experience with the Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful, and timely.
• You enjoy traveling and visiting customers.
• You have a valid driver's license.
• Travel: 50% - 2-3 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agi