Field Service Engineer

This role is based out in NYC

Aescape  - pronounced “escape” - is a first-of-its-kind lifestyle robotics company bringing people and robotics together for better living. We are in a period of rapid growth, launching our category-transforming product in 2024 with global leaders in hospitality, wellness, sports and fitness. Our diverse team focuses every day on building products that will change and improve the lives of our members and partners we do business with. 

We’re looking for a Field Service Engineer  who can help design, implement and execute our field service and preventative maintenance strategy. You’ll be collaborating cross functionally with Support, Logistics and Engineering as we scale the delivery AI driven massage therapy experiences. This is an amazing opportunity for you to get in at an early stage robotics company, develop your service and technical support capabilities, and help grow our team as we revolutionize an industry. If this sounds like you, we’d love to hear from you!

What You’ll Do 

As a Field Service Engineer at Aescape you will:

• Lead Aescape’s early field service technician efforts.

• Train our 3rd party technicians and trainers on proper installation and repair procedures.

• Travel onsite to Partner locations to perform repairs on emerging issues that are undocumented.

• Provide assistance on difficult repairs to limit downtime and improve first time fix rate.

• Work with the Field Service Lead to qualify repair processes and create repair documentation.

• Work with cross functional teams to make design changes that will improve the serviceability of our product.

• Proactively prevent service issues by developing preventative maintenance plans and schedules.
  

What You’ll Bring

• A track record of field service working on high-end and complex equipment (e.g. fitness, surgical, medical & dental, EV charging & solar installation, audio visual equipment).

• Examples of instructions/manuals for installation and servicing contents you’ve created.

• Preventative maintenance experience including ability to develop and deeply regular maintenance schedules.

• Valid US driver's license and ability to lift ~ 75 pounds of equipment.

• Minimum of AA or BS in Electronics, Electronics Technician, or equivalent Technical.

What’s In It For You 

• Join a trailblazing tech company anticipated to transform the massage industry

• The chance to make a difference with a product that empowers healthier and happier living

• Team culture driven by passion, ambition, empowerment, inclusion, curiosity, and fun!

• We’ll grow together – your personal and professional growth are equally important

• An environment that empowers individuals, emboldens teams, and rewards achievement

• Early stage equity in a company led by serial entrepreneurs with multiple exits

• Medical, vision, and dental insurance covered by us

• 401k with 4% company match

• Unlimited vacation, generous parental leave 

• Working late? Dinner is on us.

• Competitive pay + bonus + equity plan. The salary range for the role is $75,000-$90,000 USD.

More on Aescape

Aescape (pronounced 'escape') is a first-of-its-kind lifestyle robotics company bringing people and robotics together for better living. Founded in 2017, Aescape has developed fully automated massage therapy to help hospitality, fitness and healthcare industries meet the rising demand for wellness services in the face of a growing global labor shortage. Aescape delivers exceptional massages: consistent, accessible, and on your terms.

We’re proud to share that we’ve raised $80M pre-launch, affirming what we know to be true: we’re truly revolutionizing the massage experience. 

Founder Eric Litman (4 prior exits) is joined by a leadership team from Peloton, Tonal, Amazon, Accenture, Apple, Bird, Meta, and Intuitive Surgical. Named by Business Insider as one of the top 22 innovative sports startups

We are inspired by individuals who are passionate, driven, and eager to learn. We value diverse perspectives and people who are resourceful, determined, and have a passion to make a difference in the world. Like our product, we empower people to reach their full potential with Aescape.

TRY ONCE, BELIEVE FOREVER.