Field Service Engineer

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Field Service Engineer is responsible for the installation, preventative maintenance and general upkeep of leading-edge semiconductor manufacturing systems working with our MeRiT ebeam repair.  This position is field based in Hillsboro OR, and is in particular tied to our Intel semiconductor manufacturing customer. 

Sound Interesting?

Here’s what you’ll do:

• Daily work on-site at customer location each day to support contractual obligations that ZEISS has with its customers

• Troubleshooting all system errors and making appropriate system repairs

• Scheduling and completion of recommended preventative maintenance

• Reporting all system issues and utilization of all parts and associated labor for daily activities in a series of company reports

• Ability to travel, including internationally, for training and for customer support

• Ability to work in a semiconductor clean room environment (FAB) adhering to all specific customer cleanroom protocols

• Ability to follow procedures and instructions and to write procedures if needed. 

• Excellent written and verbal (both in-person and via phone) communication skills to inform the ZEISS team and customers about complex technical issues, maintenance schedules, performance to schedule, etc.

• High desire to be a part of a local and remote team including: ability to build and maintain excellent professional relationships; willingness to receive critical feedback and make necessary adjustments to work style; willingness to work in an apprentice-type relationship with a senior team member, etc.

• High motivation to provide world-class customer service including ability to provide customer support after normal working hours and during weekends if needed

Do you qualify?

• Technical education in the field of mechanical, electrical or IT engineering is required

• Preferred: experience as a field-based service engineer – preferably in the semiconductor industry supporting complex optical or vacuum equipment

• Experience with FAB cleanroom protocol

• Experience with mask making equipment is preferred

• Strong affinity to learn new technology in detail including willingness to travel internationally for training purposes

Working Conditions and Special Demands:

• Ability to lift 50lbs; ability to stand for long periods; ability to stoop, squat, kneel, twist and lay down in the course of equipment repair.
• Ability to travel – including internationally. Anticipate after initial training that travel is <10%.
• Ability to work long hours inside a semiconductor cleanroom (FAB). Requires following of all customer cleanroom protocols.
• Position requires OT including weekends as required.
• Position requires working with laser systems and potentially hazardous chemistries.
• Position requires ability and dexterity to perform very complex system alignments and adjustments.

Your ZEISS Recruiting Team:

Maria Khalil

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).