Field Service Engineer

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by the highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

We have in immediate opportunity available for a Field Service Engineer based in San Jose, CA. 

The Field Service Engineer is responsible for performing onsite and in-house installations, as well as servicing and repairing complex equipment and systems.  Experience with high vacuum technology and field service experience is essential.

 

Job Responsibilities 

• Uses a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, trouble shoot, and repair equipment. 
• Reviews customer requirements and discusses solutions with the account team.
• Provides technical and service support to customers.
• Works with account team to ensure maintenance contracts are fulfilled.
• Responsible for onsite inventory levels and accurate equipment documentation.
• Maintains accurate service records and provides regular status updates.
• Retrieve data from Pfeiffer equipment failures, use supplied software tool to analyze data for root cause analysis.
• Work directly with PVSAS Tech Support group to develop corrective actions or CIP’s.
• Develop training documents on new procedures and tasks.
• Proven and dedicated customer support and willingness to do whatever it takes to support our customers.  
• Willing and able to travel to customer sites and support Pfeiffer Equipment.

 

 

General Qualifications

Independently motivated, responsive, strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required.  Ability to perform under tight deadlines in a dynamic group environment without direct supervision is necessary. Experience in high vacuum technology is essential as is knowledge of the field service type requirements that this position will support.

 

Education and/or Experience

• Associate’s degree, preferably in an Electronics discipline or at least five years of related experience.
• Intermediate level of mechanical and electrical troubleshooting skills

 

Language Skills

• The ability to communicate in English verbally and in writing is essential.  Reports email correspondence, schedules, etc, must be effectively and professionally communicated.  This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

 

Mathematical Skills

• Scheduling of product installations and maintenance are all requirements of this position.

 

Reasoning Ability

• The ability to understand the customers’ requirements and plan the support strategy is essential.  Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

 

Certificates, Licenses, Registrations

• This position requires frequent travel to and from the customer site.  A valid driver’s license and satisfactory driving record are required at the time of hire and maintained thereafter.

 

Travel Requirements

• Additional travel to support secondary customer accounts both in and out of the immediate region; up to 30%.  Eligibility for International travel is required as factory training (France, Germany) will be provided as necessary. 

 

TOOLS AND/OR EQUIPMENT

• This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.  The Field Service Engineer is also a leading authority on the