Field Service Engineer

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

 

 

 

SUMMARY

Responsible for performing on-site, troubleshooting, repair, or exchange of all a models of pumps installed at the customer site.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

 

 

Supervisory Responsibilities

None

 

Duties

1. Regular shift will be Monday through Friday 8am to 5pm. May change to compressed shift in the future.
2. Uses a wide range of hand and power tools, measuring devices, and meters, to install, test, troubleshoot, and repair dry pumps.
3. Ability to work and be successful in stressful working conditions
4. Ability to multi-task and prioritize customer requests
5. Effectively communicate updates and statuses on pump repairs or exchanges to the customer
6. Provides technical and service support to customers.
7. Provide daily pass down information and updates to co-workers as necessary
8. Responsible for communication about spares levels to service center
9. Successfully complete proactive walkthrough inspections
10. Determine roots cause of pump fails, communicate with customer about possible repairs or solutions to avoid excessive downtime and production stop-loss.
11. Review data from pump fails, inform customer of findings and recommend corrective actions.
12. Notify Technical Support of any reoccurring pump fails at low MTBF and become part of the solution to reduce these failures.
13. Inform Supervisor of any DOA pumps, failed component or leaks that occur at the time of install. Provide detailed notes and recommendations to eliminate future failures.
14. Stay up to date on all new Pfeiffer products, and Service Bulletins related to the products you support. Attend and participate in all training on these products as required.
15. Ability to communicate and supply data to the Technical Support Team, Field Service Supervisor, or Pfeiffer Management on any items that seem out of the normal. Example: Pump Failures at low MTBF, or with similar failure mechanism.
16. Exercise and utilize 6S principles 
17. Follow standard operating procedures and accurately fill out required check sheets 
18. Work safely and always be willing to stop and ask as needed
19. Additional tasks related to Pfeiffer Vacuum’s install base may be requested by customer (if appropriate and safe for the FSE to complete)

 

Physical Demands

The phy