Field Service Engineer

Field Service Engineer

Responsible for a complete range of Field Service Engineering activities for our specialized x-ray inspection systems to include installations, preventative maintenance, customer training, trouble shooting, repairs, upgrades as well as remote technical support and service.

Job Description

• Install and troubleshoot x-ray systems and components on customer sites

• Provide on-site and remote customer support as required

• Train customers in the operation and maintenance of x-ray systems and components.

• Identify and analyze source of problem; recommend proper corrective action and repair or replace parts as needed.

• Determine and recommend products or services that best fit the customer’s needs.

• Provide final system integration / testing activities as needed in the factory for those systems assigned to you for field installation/commissioning.

• This is a field position that will be based out of the suburbs of Atlanta, GA with extensive travel (up to 80%). Majority of travel will be Domestic but international travel may be required

• Interact with a cross-disciplinary engineering team (mechanical, electrical, software, imaging) to help resolve customer problems and provide world class customer service

• Maintain thorough and accurate documentation and trip reports

Essential Skills

• A degree in either Electrical or Mechanical Engineering is strongly preferred. Associate’s degree may be considered.

• A minimum of five (5) to seven (7) years of comparable field service experience with direct customer interfacing responsibility.

• Must be a US citizen or permanent resident and able to pass personal background and security checks in order to obtain clearance on various government and military sites

• Proficiency in the English language with established written and verbal communication skills

• Must have a strong understanding of PC’s and be proficient in MS operating systems, networking and MS office applications.

• Experience reading blueprints and schematics

• Ability to work in a fast-paced dynamic environment

• Strong mechanical and electrical aptitude and problem-solving abilities

• Reliable transportation with a valid driver’s license with no infractions for over five (5) years

• Must be highly organized and self-motivated

Non-Essential Skills

• Successful completion of OSHA 30.

• Prior exposure or experience working with x-ray technology and/or x-ray inspection systems.

• Familiarity with motion control products and stand motor/gearbox components.

Physical & Mental Demands

• Regularly required to sit, walk, bend and stand.

• Occasional need to work in small or cramped spaces and to squat or kneel and/or need to reach and work with arms extended.

• Domestic and International travel via air, rail and car.

• Will be required to lift, move, erect, install and assemble electro-mechanical parts and components of varying weight, height, length and width dimensions.

• Expected to effectively communicate in person, on phone, and via email and other electronic devices on a continual and repetitive basis.

• Will need to repeatedly use hands to finger, handle, feel and operate hand tools, power tools and standard office equipment

• Day-to-day responsibilities will require lifting and moving materials up to 50 pounds alone and heavier with assistance.

• Ability to be certified in the use of powered and manual material movement devices to include forklifts, cranes, hi-lows, and equivalent.

• Specific vision abilities required include close vision, distance vision and the ability to adjust focus.

• Will need to perform aforementioned tasks while wearing required PPE

• Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.

This job description is not all inclusive and is subject to change at any time.

AAP/EEO/VETs