Field Service Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Handles service requests from customers.
• Schedules service engineers and ensure they receive their work orders.
• Ensures customer entry requirements are met.
• Processes service orders, including entering the orders into TopVis (CRM), invoicing, and maintaining customer files.
• Ensure that training materials are sent for field schools.
• Handle incoming calls into the department, when necessary

EDUCATION and/or EXPERIENCE:

Associate's degree from two-year College or technical school.

AND six months to one year related experience

OR equivalent combination of education and experience 

COMPUTER SKILLS:

Proficient in the following computer software programs:

• CRM
• Adobe Acrobat
• Microsoft Office Products