Field Service – Co-op

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Key Responsibilities

Under general supervision, performs preventive maintenance, repair, installation, and commissioning of building automation control systems.  This person is accountable for high customer satisfaction levels through direct, onsite client interaction.  May also assist more senior engineers in functional testing and system validation.  Individual must understand the principles that comprise a Building Control system and possess the ability to learn new product and strategies as they are released for sale.  High level of documentation of daily activities and recommendations is required. 

Essential Functions: 

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites. 

• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative to become familiar with operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform. 

• Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues.  Works with service account manager to engineer and estimate solutions. 

• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.  Maintains feedback of equipment scheduling and modifications needed to service account manager. 

• Manages assigned work to meet professional execution of time and customer satisfaction. 

• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner. 

• May provide training to customers their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires. 

• Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company. 

• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation, and project status reports in accordance with company policy as required. 

• Performs other duties as assigned. 

Knowledge, Skills & Abilities: 

• Follows direction and guidance from service account manager or other team members. 

• Must be able to work alone and communicate effectively with customers. 

• Must have good understanding of systems software to read, test and make changes to logic as needed. 

• Able to download and troubleshoot basic HVAC system logic using WebCTRL and associated software. 

• Good understanding of troubleshooting methods and practices. 

• Entry level working knowledge with WebCTRL software functions and utilities. 

• Basic knowledge of TCP/IP networks including wireless technologies. 

• Able to read and understand Architectural, Mechanical, and Electrical blueprints. 

• Basic experience with Microsoft software products to include: Outlook, Word, Excel, and other Windows products when required. 

• Possess computer and networking skills to properly maintain their laptops and mobile devices. 

• Possesses a good understanding of the operation and control of mechanical equipment and their control sequences. 

Basic Qualifications

• Must be currently pursuing a Associates Degree, or Technical School in the HVAC industry.

• Must