Field Operations Team Lead

Work Flexibility: Onsite

Work Flexibility: Onsite

Location: 2188 Citygate Dr., Columbus, OH

Shift: Monday – Friday, day shift flex hours

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions. 

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner. 

Compliance-focused orchestrators. Managers who carefully oversee people, processes, and deliverables to ensure compliance with company policies and procedures. 

What You Will Do:

The Field Operations Team Lead will provide leadership and expertise for loaner kit/order fulfillment.  The Team Lead is responsible for overseeing the distribution of products/services for our representatives and customers to include order entry, picking, shipping, tracking, creating driving routes and usage.  Additionally, in this role, you will track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization.  The Team Lead will maintain a state of constant audit readiness and assist with preparation for audits, and implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets. 

This position is new addition to the team which creates the opportunity for you to help build processes. The job duties may vary based on growth and processes changes moving forward. Additional responsibilities may require you to:

• Meet established metrics for operations (i.e. turns, service levels).
• Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage.
• Clean and maintain supplies, tools, equipment, and storage areas to comply with safety regulations.
• Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel to expedite or trace deliveries.
• Investigate customer complaints/track service levels and problem solve any discrepancies.
• Utilize processes and tools for scheduling surgeries.
• Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments).
• Managerial duties including but not limited to training, coaching, performance management and evaluation, compensation management, recruitment and terminations.

What You Need:

Required:

• Bachelor’s degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree
• Valid Driver’s license with good driving record

Preferred:

• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment - preferred

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.