Field Operations Support Assistant

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides administrative and clerical support. See below.

Primary Role / Principal Duties and Responsibilities but not limited to:

• Meet with families to review Marker/Memorial design and options
• Work with families to design how they would like to memorialize their loved ones
• Fill out all appropriate paperwork relating to each Marker and Plaque order
• Communicate with vendors regarding orders, proofs, and specialty items
• Track all aspects of the design, order, and placement process for all assigned families
• Communicate with families to keep them apprised of the entire process
• Resolve all complaints, corrections, and updates between families and vendors
• Update all information in HMIS
• Work with Grounds on installation of Markers for assigned families
• Receive and check in Marker deliveries from Vendors and families

Additional Skills, Duties, and Responsibilities:

• Strong written and verbal communication skills a must
• Good working knowledge of HMIS a plus
• Problem resolution skills a plus
• Bi-lingual – English / Spanish a plus
• Other Administrative duties as assigned

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required 
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

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Compensation:

Salary: $16.50/hr.- $20.63/hr.

An individual’s pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

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Postal Code: 92705

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Santa Ana