Field Operations Manager

Job Summary:

Front Gate Tickets is North America’s leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!  Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We have two offices located in Austin, TX.

The Field Operations Manager is responsible for coordinating and overseeing the execution of onsite client events and festivals operations in collaboration with multiple departments and clients.

WHAT THIS ROLE WILL DO:

• Successfully deploy FGT equipment and services at locations around the world in collaboration with multiple stakeholders.  Note: Travel required.
• Establish time-lines and equipment needs for installations and other on-site deliverables in collaboration with Client Operations Managers and clients.
• Execute in field, onsite festival and box office technologies and deployment in conjunction with Client Operations Managers and clients.
• Create, fulfill and ship packing lists for all venues, events and festivals.
• Maintain existing processes and develop new processes as needed to maintain maximum efficiency.
• Maintain inventory of festival assets, including ensuring dirty, dusty and grimy gear returned from festivals is kept in top shape, organized and cared for.  Assess loss after each festival and coordinate with Operations and Client Account Managers for coverage of damage from client.
• Provide support and training on FGTs products and services at events and festivals.
• Execute other duties, projects and events as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• 5+ years of operations experience
• Strong background in client and customer service
• Excellent communication, problem solving, and presentation skills
• Strong technical background, specifically systems administration, networking and installation
• Excellent trouble-shooting skills, including identification, solutions and implementations
• Strong Microsoft Office skills, specifically Excel
• Background in ticketing and/or entertainment industry a strong plus
• Ability to travel and work flexible hours, including evenings and weekends for extended periods of time
   

Physical Demands

• Moves equipment weighing up to 25 pounds
• Pushing and pulling of rolling carts and cases weighing up to 100 pounds
• Positions self to install and maintain equipment as necessary
   

Work Environment

• Must be able and willing to setup equipment at remote locations which can be hot, dusty, rainy, wet and muddy over often rocky and uneven ground

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, nati