Field Operations Lead

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

The US Operations team is looking for a Field Operations Lead in the Chicago Field Office. In this role, the FOL will supervise, coach, and evaluate Field Operations Consultants, ensuring their continuous skill development across the Restaurant Department Management system.

This role will support the Michigan market. 

In addition, the Field Operations Lead will include the following:

• Works with Operations Officer to determine priorities and allocate Field Operations Consultant mentor time to specific franchisees & Franchise Business Partners
• Trains and ensures skills/knowledge of assigned Field Operations Consultant
• Assigns areas of expertise to Field Operations Consultant based on coaching needs and FOC preferences and skill potentials
• Ensures all restaurants are consistently graded to McDonald’s standards and on a schedule consistent with PACE guidelines
• Optimizes Field Operations Consultant schedules to address Operations Officer’s direction/priorities while accounting for Field Operations Consultant capacities, areas of expertise, time off, restaurant schedules and events, etc.
• Oversees National Restaurant Building and Equipment Standards evaluation process
• Protects the McDonald’s brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately
• Develops a pipeline of Field Operations Consultants with the potential for promotion
• Accountable to ensure standard methodologies and key takeaways are being shared across the Field through the FOC network
• Approves grading schedules and performance for Field Operations Consultants
• Accountable for the FOC's progressions through skill development and certification plans
• Accountable for consistency and quality of Field Operations Consultant grading

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112860 – $143900 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Strong attention to detail and ability to keep several complex schedules aligned and organized
• Effective people leader that progresses Field Operations Consultant through skill development paths
• Highly proficient in all technical aspects of the National Restaurant Building and Equipment Standards
• Capable of building trusting relationships with McDonald’s stakeholders, including O/Os
• Deep understanding of McDonald’s restaurant operations (i.e., all Restaurant Department Management systems)
• Performs assessments with objectivity and accuracy
• Restaurant experience strongly preferred

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive wor