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Field IT Service and Support

AmerisourceBergen
United Statesfull_timeVerifiedPosted 30 Jan 2025

About the role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

As a MWI/MICRO Field Hardware/IT Specialist, your primary responsibility will be the on-site installation, configuration and maintaining of our computer systems, computers, software & network infrastructures in our customer’s cattle feeding and dairy operations, while delivering exceptional customer service and support to those customers as well as other departments within MICRO/MWI.

  •  Install and maintain Ubiquiti access points, switches and routers
  • Create, manage and maintain local networks set up for automated feed system
  • Strong planning, problem-solving, decision-making skills are required.
  • Communicate directly with our customers.
  • Computer hardware installation, training, maintenance, diagnostics & replacement of the following:
  • Servers, Computers, Switches, Modems, Routers, as well as Wired & Wireless Infrastructure Hardware
  • Experience in virus removal
  • Must be available for local “day” travel. Occasional Long distance overnight travel will be required as well.
  • Be available to cover a rotating weekend “On-Call” schedule
  • Must have ability to climb grain legs and other like structures
  • Must have ability to do coaxial and networking cable runs
  • Must be able to adapt to a wide variety of applications as it relates to computers/network equipment. Strong network experience is preferred.
  • Performs other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Basic OS troubleshooting (preferred) as well as some basic knowledge of Linux is preferred but not required
  • Experienced in Windows XP, Vista 7 & 8 troubleshooting
  • Must have experience with supporting 1 to 20 computers / workstations.
  • A degree or certification is preferred, but not required. A successful candidate must have equivalent experience in a technical field
  • Must be fully qualified to perform the technical tasks listed.
  • Must be motivated, reliable, and trustworthy
  • Must be motivated to learn and adapt to areas you may be unfamiliar with
  • Must be eligible to drive a vehicle that is DOT certified (CDL not required)
  • Must have the ability to maintain a DOT log book
  • Must have a good driving record

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Decision Making: Identifies goals and constraints, considers risks, generates alternatives, evaluates options, and selects best alternatives.

Problem Solving: Recognizes that a problem exists (i.e., that there is a discrepancy between what is and what should be); identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it.

Reasoning: Discovers the underlying relationship between two or more objects and uses that knowledge to solve a problem; uses logic to draw conclusions from available information; identifies general rules or principles; applies rules and principles to new situations; determines which conclusions are correct from analysis of a given set of facts and information.

Teamwork: Makes effort to seek others’ input; willingly collaborates and cooperates with others in the organization; develops effective working relationships with key associates.

Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.

Flexible/Adaptable: Views change or problems as an opportunity to grow professionally and to develop new and better ways to do things; adjusts readily to alterations in routine; copes effectively with changes in scope or type of work.

Time Management: Establishes realis

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Company

AmerisourceBergen

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