Field Enablement - Technical Success

About the Team

The Readiness Team is essential to translating OpenAI’s cutting-edge research into real-world customer impact. As part of the GTM organization, they empower customer-facing teams with the knowledge, tools, and frameworks needed to deliver meaningful outcomes. By turning complex product innovations into practical, scalable enablement programs, they ensure teams are prepared and aligned with OpenAI’s mission of responsible, high-impact AI adoption.

About the Role

We’re hiring a Field Enablement - Technical Success business partner to drive structured and scalable enablement programs for our rapidly expanding Technical Success teams, including Solutions Engineering, Solutions Architects, Forward Deployed Engineering, and Customer Success. This role is critical in building and optimizing onboarding processes, skill development frameworks, and knowledge-sharing programs to support our technical GTM teams. You will directly influence how we enable consistent, high-quality technical customer interactions and successful AI deployments.

In This Role, You Will:

• Design, implement, and scale comprehensive technical enablement programs, partnering closely with Technical Success leadership for onboarding and ongoing skill development.

• Redefine and optimize our Subject Matter Expert (SME) program to enhance knowledge sharing, technical depth, and consistency across GTM teams.

• Maintain and proactively manage our technical pitch and demo asset repository, ensuring timely and versioned content delivery.

• Collaborate with Product Enablement and technical leadership to proactively identify skill gaps and deliver targeted training interventions.

• Capture, vet, organize, and make technical customer-facing content accessible to all GTM teams.

You Might Thrive in This Role If You Have:

• 5-10+ years of experience in technical enablement, solutions engineering, technical success, or related roles.

• Proven experience designing and scaling technical enablement programs in high-growth SaaS or technology environments.

• Exceptional communication and organizational skills, with proven ability to manage multiple projects and stakeholders effectively.

• Demonstrated expertise building practical enablement content and playbooks tailored to technical GTM team needs.

• Experience independently defining, prioritizing, and leading highly complex initiatives, demonstrating strong judgment in ambiguous situations.

• A proven ability to influence organizational strategies and mentor senior peers through thoughtful communication and inclusive leadership.

It's a Plus if You:

• Have a strong understanding of enablement methodologies, instructional design principles, and adult learning theory.

• Are familiar with AI/ML technologies or deep technical SaaS platforms.

• Have experience leading SME programs or other knowledge-sharing initiatives.

• Possess a background in technical content creation or training facilitation.

• Have shaped strategic enablement programs that significantly improve readiness and execution across diverse GTM roles, establishing scalable infrastructure for long-term success.

• Are recognized as an expert who shapes strategic direction and contributes innovative ideas, often refining and extending existing strategies and frameworks to solve complex, high-stakes problems.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles C