Field Application Engineer, Wireless

Requisition Number: 62933

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Scope of the Position:

This position is responsible for providing customer service, support, and engineering for in-building wireless voice and data systems. The successful candidate will need to provide professional on/off-site support for commissioning and troubleshooting of in-building wireless systems as well as provide remote telephone support for customers. The successful candidate will become a subject matter expert for all technical issues related to the Corning Wireless Product Family.

 

Essential Duties:

• Manage relationships and communicate effectively with external and internal customers.

• Provide remote and/or on-site support to customers about the technical details of the Corning Wireless product line.

• Create and/or execute acceptance test plans for new installations and upgrades.

• Troubleshoot, diagnose, resolve, replicate and report software and hardware issues.

• Document troubleshooting results for root cause analysis of software and hardware issues.

• Troubleshoot RF, Fiber/Copper, IP interfaces between Corning system and customer’s network.

• Work with project manager and project team to ensure successful project deployments.

• Interface with other engineering resources to provide in-depth technical responses to customers.

• Provide training support and on-site customer education about Corning products.

• Coordinate with Research and Development and Product Line Management to research product capabilities, performance expectations and limitations and field applications.

• Contribute Tech Notes by providing details on the optimum strategies for effective implementation of Corning products.

 

Required Education & Years and Area of Experience:

• Bachelor of Science degree in a technical field, from a recognized college or university, Master’s degree in Telecommunications a plus.

• 3-5 years DAS/RAN experience required, Corning DAS/RAN experience a plus.

• 3-5 years experience commissioning and troubleshooting Distributed Antenna Systems/Radio Access Networks.

 

Required Skills:

• A demonstrated ability to learn new products and/or technologies in a dynamic fast paced environment.

• Background in Wireless, Mobility, Cellular, TCP/IP Networking, RF Engineering or System Performance

• Experience with field deployment, acceptance processes, and support services

• Experience and knowledge of deploying Small Cells and/or Distributed Antenna Systems

• Detailed knowledge of IP Protocols including IPv4, IPv6, IPSEC, routing and network protocols

• Understanding of Cellular technologies and trends.

 

Desired Experience / Qualifications / Skills:

• Expertise with Customer Service Ticketing Systems (i.e., Sales Force, CRM)

• Understanding of 802.11 Wi-Fi technology and trends

• Knowledge of scripting or Secure CRT automation expertise

• Familiarity with 3GPP and 3GPP2 standards and best practices

 

Travel requirements:

• Up to 75% domestically which can vary based upon customer engagements, meetings, and field activities

 

Location requirements:

• Monday – Friday, standard business hours.

• Remote, work from home office

 

This position does not support immigration sponsorship.

The range for this position is  $89,719.00   -  $123,364.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited t