Field Advisor Examiner - Multiple Vacancies

Location: Augusta,Maine,United States

Department of Labor - Bureau of Unemployment - Tax Division

Job Class Code: 0752
Grade: 20 (Professional & Technical)
Salary: $41,766 - $56,076  

Location: Augusta, ME

Opening Date: June 6, 2024

Closing Date:  June 24, 2024

(There will be a 3% across the board general salary increase effective June 30th, 2024.) 

Are you looking for a career where you can use your customer service and negotiation skills? The Maine Department of Labor is seeking a Billing and Collections Specialist to join our Unemployment Tax Unit. We offer a flexible hybrid remote and in-office work schedule. 

Primary responsibilities include:  

• Contacts debtors to assess the employer debt situation.
• Examines employer records to determine which collection action would be most effective to bring employer into compliance.
• Analyze records to determine who the responsible party is for employer debt.
• Arrange for settlements and payment agreements and other advanced collection activities.
• Determine when collection efforts are no longer effective, and request write off.
• Field inbound calls to provide effective customer service to employers regarding their Unemployment Contributions account

Skills or knowledge required:

• Customer Service – written and verbal communication, active listening, empathy, identifying needs, clarifying information.
• Problem Solving – ability to analyze a situation, review possible actions and identify the best solution.
• Negotiation – negotiating terms of settlements and payment plans.
• Attention to Detail – reviewing employer accounts for accuracy of filing

Minimum qualifications:

Bachelors Degree in accounting, business administration, economics or related field and two (2) years of technical or administrative level experience in accounting, auditing, tax preparation or examination, or related field (must include customer service and public contact). Comparable work experience may be substituted for education on a year-for-year basis. 

Preference will be given to those applicants:

• Prior experience in collections, accounts receivable, payroll processing 

Contact information:

Questions about this position should be directed to Melissa Merrithew at 207-621-5177 or Melissa.J.Merrithew@maine.gov 

Application Instructions:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application.  In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period.  Any experience that was not full-time employment should be identified as such. 

If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700.  Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME  04330 or faxed to 207-287-2018.  Be sure title of the job you are applying for is included.  Applications cannot be accepted after the posting closing date.  

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the 

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