Manager, Client Delivery

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Manager is responsible for planning, developing, organizing, and managing initiatives specific to the Client Delivery Program. Daily task includes but are not limited to, database and report development, client presentation development and facilitation, project oversight and management of operational initiatives, denial avoidance opportunity identification, and collaboration with technology teams for technology enhancements. This person must provide leadership and contribute to the client and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners. The Manager will collaborate closely with the Directors, Senior Director, and AVP of Client Delivery to align processes and procedures within a client or across multiple clients. Responsible for <$500M Net Revenue Under Management or Operational Excellence Oversight.

Job Responsibilities:

Client Integration & Strategic Alignment

• Supports project oversight and management for key revenue cycle operations, onsite client initiatives, and organizational initiatives.
• Ensure implementation of Ensemble Process, Technology, and Training Best Practices initiatives across Front, Middle, and Back-End Revenue Cycle
• Under direction of Senior Client Delivery Leadership, plans and implements short- and long-term initiatives within a client site or across multiple sites.

Performance Management

• Develops, with participation of Client Leadership, project plans and timelines for performance improvement project
• Maintains deep understanding of Ensemble's Client Delivery policies and standards. Actively monitors assigned clients for adherence to those standards and implements corrective action plans when standards are not met.
• Monitors client KPIs. Develops weekly/monthly status reports of Client Performance, Exceptions, and Deliverables to ensure agreed upon targets and timelines are met.
• Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
• Maintains up-to-date knowledge of Operational Best Practices, Regulatory Policies, and Payers trends as they effect Client Performance, Compliance, or Relationship.
• Identifies gaps in client support/performance and proposes solutions (e.g., technology, services) to drive performance improvement

Relationship Management

• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development
• Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
• Assists client leadership in understanding back-office metrics, tools, and reports.
• Facilitates client meetings to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
• Interprets large data sets and creates analyses, scorecards, and visuals which provide transparency and drive operational performance
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Experience We Love:

• CRCR/CPAR Certification
• 1-3 years of previous experience in a similar role
• Associates Degree or Equ