Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

We are seeking a dynamic and results-driven Manager, Regional Operations to oversee the success and health of operations within a designated region. This role is essential in ensuring our national business operates seamlessly on a regional scale by addressing challenges, optimizing processes, and improving the overall customer experience on the local level. The ideal candidate will eat, sleep and breathe their region, serving as it’s champion and chief problem solver.

This person will have a broad focus, encompassing everything from ensuring readiness for incoming projects in the sales pipeline to maintaining and improving the performance of installed devices. They will proactively identify systemic issues impacting their region and develop innovative solutions to enhance efficiency, reliability and customer satisfaction.

The Skillset

• 6+ years of experience in operations management, project management, regional management or a similar role; startup experience a plus

• Proven success in managing complex operations in a fast-paced environment

• Demonstrated ability to lead and inspire diverse teams, driving accountability and results

• Strong collaboration skills to align cross-functional teams and foster a shared vision

• Passion for improving the customer experience, with a focus on operational excellence

• Ability to balance customer needs with business objectives

• Strong analytical skills to diagnose root causes of systemic issues and develop effective solutions; SQL experience a plus

• Creativity and adaptability – your job will change everyday

• Proficiency in managing projects from inception to completion, ensuring timelines and quality standards are met

• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively

• Familiarity with operational tools, project management software, and performance tracking systems

• Familiarity with permitting processes in the state is not required but a plus

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days - listen & learn

• Get out in the field and meet your cross-functional partners in your region. You’ll do ride-alongs with our field technicians, join customer meetings and sit down with our Customer Success & Project Mgmt teams to learn everything you can about your region/customers

• You’ll present your findings to your manager.

The First 60 Days - take action

• Take what you learned from your various meetings and start deploying solutions. Drive the cross-team collaboration to get all stakeholders on board and deploy 2-3 changes.

• Perform a day-in-the-life of someone on all of the functional Implementation teams – ensure you know the ins & outs of their world.

• Use these as an opportunity to embed yourself within the broader Delivery organization and embrace Flock’s culture of innovation.

90 Days & Beyond

• Present vision for longer term opportunity areas and systemic issues you’ve identified