Michigan Claim Support Assistant I

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Position Description

The Auto Club Group is seeking a prospective Michigan Claim Support Assistant I who will provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Work under limited supervision to complete a set of related tasks to accomplish an objective. Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules. Receive inbound and make outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. communicate effectively with others in a work environment and with the public. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.

Additional Responsibilities:

• Interact with adjusters and vendors to obtain correct identification information and validate information with the Internal Revenue Service 

• Maintain and coordinate vendor information in multiple Claims systems 

• Review, identify and resolve potential vendor duplicates and omissions

• Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection 

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent

OR

• One year of experience in processing, customer service or business administration

Experience in:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using basic math skills

• Using automated processing and computer systems

• Performing data entry duties

Knowledge of:

• Data processing techniques

• Techniques used to audit data

• Business processing procedures  

Skills and Ability to:

• Successfully complete General Claims Training

• Gather data and prepare reports

• Compose routine correspondence including letters and memos

Preferred Qualifications:

• Knowledge of Microsoft Office Suite Products
• Experience creating and maintaining accurate records and reports in a professional setting
• Good problem resolution skills
• The ability to remain organized and work on multiple tasks simultaneously
• Excellent communication skills both oral and written
• The ability to perform basic math functions/processing
• Experience with data entry and processing
• Experience working within a claims environment or role preferred, but not required

Work Environment:

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

This position will be required to report in office as outlined by the management team on at least a monthly basis and for team meetings. Candidates should reside within a commutable distance to the ACG Administrative Office Building located at:

1 Auto Club Drive

Dearborn, Michigan 48126

With our powerful brand and the mentoring we offer, you will find that your position as a Michigan Claim Support Assistant I role can lead to a rewarding career at our growing organization.

How you will benefit:

The