Senior Receptionist/Patient Scheduler, Rowan-Virtua Family Medicine (Stratford, NJ)

Summary:

Under general supervision, performs receptionist and telephone answering duties, schedules clinical appointments, and manages patient registration. Ensures accurate record-keeping and provides general office support. Facilitates patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing their needs in every interaction.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following:

• Patient Interaction & Scheduling: Greets patients and visitors promptly and courteously, ensuring a welcoming environment. Manages appointment scheduling, confirmations, and cancellations according to department protocols.
• Patient Registration & Documentation: Accurately registers patients, verifying and updating personal and insurance information in the electronic health record (EHR) system. Assists with managing Epic work queues as directed.
• Communication & Coordination: Answers phone calls professionally, takes detailed messages, and directs inquiries to the appropriate party. Communicates with hospitals, physician offices, and other healthcare providers regarding patient-related information while maintaining confidentiality.
• Record Management: Ensures timely scanning, retrieval, and organization of medical records, lab slips, and imaging reports to support clinical operations.
• Customer Service: Provides accurate information, including directions, pre-visit instructions, and insurance requirements, while maintaining a patient-centered approach.
• Administrative Support: Reviews and resolves errors in EPIC work queues before appointments. Processes daily deposits and performs other assigned administrative tasks to support office operations.
• Compliance & Professionalism: Maintains adherence to HIPAA and confidentiality regulations while fostering positive patient interactions and professional relationships.
• Other duties
  • Always treat others with compassion, dignity, and respect.
  • Maintains a customer-focused approach to all responsibilities.
  • Attends all mandatory in-service and training as directed.
  • Maintains competence in all applicable office computer systems.
  • Supports and adheres to the University policies regarding HIPAA and confidentiality.
  • Assists with the orientation and training of new employees as requested.
  • Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties.
• Knowledge of medical terminology and procedures.
• Proficiency in using electronic health records (EHR) systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Compassionate and patient-focused attitude.
• Team player with a positive and cooperative attitude.

Physical Requirements:

• Sitting for Extended Periods: Ability to remain seated for long durations while working on a computer or answering phones.
• Visual & Auditory Requirements: Must have the ability to read computer screens, documents, and forms, as well as hear and communicate clearly over the phone and in person.

Working Conditions:

• Work is performed in a clinical environment.
• May require evening, weekend, or holiday shifts depending on the clinic's hours of operation.
• May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy.

Salary/Benefits:

The starting rate is $20.00 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $20.61. Depending on experience, the candidate may be hired at the "Job Rate" to start.

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