Technical Account Manager

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

AP is seeking an operationally driven and technically minded professional to help scale the AP’s ability to license its world-class journalism as data to non-media customers. The Technical Account Manager will be responsible for the technical onboarding, process management and relationship coordination across a variety of data marketplaces, working as part of the Americas Revenue team. This is a cross-functional position requiring strong organizational and project management skills. The successful candidate will collaborate closely with AP’s Strategic Partnerships, Revenue, Product, Technology and Legal teams, ensuring smooth integrations and operational excellence at scale. You enjoy building systems, improving workflows and solving technical-operational challenges that enable new growth and revenue opportunities. 

 

 

What you will do:  

• Serve as the day-to-day operational lead for AP’s presence across data marketplaces, including as initial and primary POC for inbound inquiries and inbox management.  

• Act as primary point of contact for operational and technical interactions with marketplace teams  

• Coordinate technical onboarding, integrations and payment processes with external marketplace providers and internal stakeholders  

• Maintain and update marketplace listings and data assets in collaboration with stakeholders  

• Develop and document workflows, onboarding guides, and operational playbooks to support scalability 

• Help implement systems for data refreshes, access controls, monitoring, and issue resolution to ensure reliable delivery 

• Build working knowledge of data marketplace platforms such as Snowflake, AWS Data Exchange, Databricks, and Google Cloud Marketplace, including their capabilities and business models.   

• Track, escalate and help resolve marketplace-related operational or technical issues 

• Partner with Strategic Partner Managers to support technical assessments and post-launch maintenance 

• Collaborate with Revenue and Product teams to translate operational metrics into business insights, inform pricing strategies and identify opportunities for growth 

• Ensure all marketplace activities adhere to AP’s highest standards of data governance, licensing and privacy  

• Collaborate with Legal and Technology teams to align data usage terms, access permissions and security protocols  

• Identify process gaps and recommend operational enhancements to improve scalability, transparency and efficiency  

• Track marketplace performance and operational metrics, generating regular reports for internal stakeholders  

• Analyze usage data, partner feedback, competitor offerings and market trends to recommend improvements to AP’s marketplace strategy  

• Share learnings and insights across internal teams to inform product and partnership decisions  

 

Who you are:  

• 5+ years of relevant experience in data operations, marketplace management or platform partnerships within technology, media or data-as-a-service industries  

• 3+ years delivering large and complex programs - owning the business or technical vision, collaborating with large cross-functional teams, securing commitments on deliverables, and unblocking teams to land business impact 

• 3 years + experience in building systems & solutions within a highly regulated environment 

• Demonstrated ability to manage cross-functional projects involving tech