Senior Specialist, Benefit Operations (Bilingual Spanish Required)

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Job Summary

The position of Senior Specialist, Benefit Operations plays a central role in managing and coordinating the administration of all company-sponsored health and welfare benefits and wellness programs for Spain and Portugal. This position provides support and works collaboratively with internal People Services teams, including Payroll, Communications, HR Business Partners and Workforce Administration, as well as external partners such as benefit administrators, insurance carriers, vendors, and brokers. Ultimately, our goal is to provide an exceptional customer experience, ensuring our benefit programs are not only effective and efficient, but also contribute to the well-being and success of our workforce and the broader community they support.

Essential Functions:

• Responsible for implementations, enhancements, testing, deployment, execution, administration and communications of the Bristol-Myers Squibb (BMS) benefit plans and systems.

• Partner with Benefit Strategists and Service Delivery Management to determine feasibility to successfully operationalize proposed benefit additions or modifications. Participate in implementation meetings and provide SME knowledge of benefit operations, plan requirements, vendor deliverables and project plans.

• Oversee the daily administration of all company benefit, wellness and pension programs.

• Identify opportunities for process automation, reducing manual tasks and creating streamlined and efficient processes.

• Serve as main point of contact for our benefit administrators, carriers and vendors for all operational activities, including understanding of plan requirements.

• Collaborate with internal and external partners (Communications, Payroll, Benefit Administrator, etc.) to ensure the successful planning and execution of enrollment windows. Analyze enrollment data to identify trends and opportunities for improvement.

• Utilize ServiceNow ticket system to research and provide case resolution.

• Compile and present relevant data for second-level appeals.

• Review and make timely updates to employee reference materials and Knowledge Articles.

• Prepare and submit and/or oversee vendor preparation of required government filings.

• Prepare financial reports as needed. Create and manage POs. Process, audit and reconcile invoicing for carriers, vendors, etc.

• Assist with internal and external audits and benefit surveys, as required.

• Coordinate M&A activities for Benefit Operations (employee data load date coordination, requirements and enrollment windows, plan for specific M&A concessions, obtain data for Prism reports and historic archiving requirements, etc.)

• Collaborate with internal partners, carriers and vendors, to create and provide training and resources for benefits offerings, including webinars, workshops and informational materials.

• Monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost-saving, optimization and program improvements.

• Stay informed about industry best practices, emerging trends and regulation changes as it pertains to benefit operations.

• Special projects and seasonality of work may require the ability to work more than a 40 workweek.

Education:

• Bachelor’s degree in Human Resources, Business Administration or related field or equivalent experience.

• Position related professional certification(s) preferred.

Experience:

• Minimum of 5-7 years of experience in benefits administration, Spain and