Senior Community & Office Manager

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

Our People Team strategy is clear and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to regard it as a privilege and be proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on building community — by creating meaningful connection in our offices around the globe, by developing and delivering a five-star workplace experience, and by bringing Trusties together for social moments that matter

As Senior Community & Office Manager, you look after our Copenhagen community and office. You support the operationalization and implementation of our community and office strategy in Copenhagen. You have the support of our Head of Community & Office, who’s based in Copenhagen, and, on occasion, will be required to support them with wider community and office tasks

 

What you’ll be doing:

Create meaningful connection, through:

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, facilitating and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics
• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors 
• Connected leadership – supporting with the set-up and of senior leadership events (for example: ‘Ask Me Anything’ sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings and exec meetings are hosted in your office

Develop and deliver a five-star office experience, through:

• Slick operations and clear communication – defining, delivering and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we’re meeting our expectations; ensuring the office is an inclusive workplace
• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks
• Accurate budget management – inputting into budget forecasting; managing the office budget on a day-to-day basis; making sure invoices are paid in a timely manner

Bring Trusties together for social moments that matter, through:

• Celebrations and events – organising and running local celebrations, like Trustpilot’s summer social and end-of-year party, coordinating community-wide get-togethers; supporting Trusties with the logistics of their in-office events

Additionally, you will regularly support continuous-improvement project work as part of your role.

 

Who you are:

• Solid prior experience in a role centered around hospitality
• Skilled planning abilities and demonstrated ability to oversee multiple projects simultaneously
• A motivating leader who inspires others to perform at their best
• Supportive and focused on collaborative problem-solving
• Able to manage rapid developments and like it when things move fast
• A skilled communicator with a creative streak, who’s a critical thinker, accurate, with attention to detail
• Sociable and collaborative
• Able to organize individual workload and be accountable
• Clear and precise communication skills in English and Danish

 

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive men