Store Leader

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. 

 

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Store Leader (Manager)

 

Primary Purpose: The successful individual will leverage their proficiency in retail to…

 

Client & Service Expert:

• Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
• Development of business driving initiatives that build a repeat business or that attracts a new customer.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team is compliant with all clientele standards and thank you note policy.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

 

Leadership Presence/Steward of Talent: 

• Achieve financial success through improvement of measurable statistics that positively impact the store performance.
• Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
• Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
• Perform annual performance evaluations with quarterly review of employee goals.
• Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
• Attend, on average, two annual company management meetings.

 

Building Brand Equity: 

• Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
• Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
• Communicate to DL customer feedback and quality issues in order to improve customer service and sales.

 

Operational Excellence: 

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• Conduct regular store meetings to ensure accurate and consistent communication with employees.
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
• Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
• Oversee loss prevention policies and procedure to be 100% compliant.

 

The accomplished individual will possess... 

• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable in making decisions and mediating conflict within a team-environment
• Proficient in windows-based software such as excel, word and outlook

 

An outstanding profe