Human Services Assistant I - Benefit Program Aide

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). https://jobs.cityofchesapeake.net/postings/17431

Key Responsibilities:
Assist applicants with completing required forms and gathering documentation.
Screen applications, verify information, and prepare eligible cases for transfer.
Update client records, monitor payments, and track contract details.
Respond to phone inquiries related to public assistance and services.
Manage case files: purge, log, transfer, and close as needed.
Coordinate daycare paperwork and housing support communication.
Print green cards, prepare food baskets, and handle appeal processes.
Perform routine clerical duties including data entry, filing, mail processing, and faxing.
Participate in team meetings and training sessions.

What You Bring:
Excellent attention to detail and organizational skills
Strong interpersonal and communication abilities
Comfort working independently within established guidelines
Prior clerical or administrative experience is a plus

Why Join Us?
This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications    
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED/HSE.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications    
Experience with a high-volume face-to-face customer service
Computer experience with the ability to utilize various software, create spreadsheets and word processor
Customer service experience working with multi-cultural and various social-economical sociality background
Comprehension and execution of complex policies, procedures and work rules
Able to manage workload independently and meet performance standards