Field Service Technician, Los Angeles, CA

FIELD SERVICE TECHNICIAN  Los Angeles, CA

 

SUMMARY

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

 

JOB RESPONSIBILITIES

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.

• Will assist as instructed on installations and will complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
  • All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
• Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.                          

• Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.

• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.  
  • LINET will provide established equipment annually.  LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
• Required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift.  If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.

• All other duties as assigned
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