Business Operations Program Manager, AMER

Department: Marketing Technology

Employment Type: Contract

Location: AMER - Flexible Locations

Description

CLIENT Google
JOB TITLE Business Operations Program Manager, AMER
LOCATION US - preferably working in West Coast time zone
CONTRACT 12-month contract, with extension opportunities

ABOUT ALGOMARKETING —Algomarketing  are experts at delivering programs and resourcing for strategic roles within Marketing teams. We are a global team of Marketing experts, spanning 30 countries across Asia Pacific, Americas, Africa, and Europe. Highly experienced in enterprise B2B Marketing, and specialised in technology and SaaS.
Our team works collaboratively, with experience from the world's largest and most ambitious brands, including Google, Stripe, Workday, Worldpay, Accenture, ACI Worldwide, GSK, and Allianz.
We empower Marketers through Algorithmic Marketing, a data driven approach that delivers deeper insights, faster execution,and streamlined operations.
Visit our website to read more about us. 

ABOUT THE ROLE—
Business Services is part of the Central Strategy and Operations team and supports all Cloud Marketing teams globally. The goal of the Business Services team is to own all of the repeatable process-intensive legal, compliance, and budget management tasks that are required to manage spend safely. The Business Operations Manager will be responsible for coordinating and supporting the Marketing teams on operational Processes.—

• Vendor Enrollment & Contract Management
  • Coordinate the onboarding process for new external vendors, ensuring compliance with company policies.
  • Support the drafting and negotiation of contracts, including Inbound Services Agreements (ISAs) and Non-Disclosure Agreements (NDAs).
  • Manage the creation and revision of Scopes of Work (SOWs) in alignment with supplier and marketing insights.
• Risk Assessment & Compliance
  • Assess and mitigate risks by submitting vendor activity questionnaires through the internal tool.
  • Process contracts based on risk assessments, ensuring adherence to internal guidelines.
  • Raise and track policy violations using the retroactive form and policy violation tracker.
• Budget & Purchase Order (PO) Management
  • Collaborate with team and operations leads to manage quarterly PO schedules and ensure budget alignment with the company policies.
  • Monitor and validate the accuracy of budget forecasts submitted by teams.
  • Oversee budget requests, PO submissions, and follow-ups to ensure timely approvals from relevant stakeholders.
  • Maintain and manage the department budget, providing guidance on budget-related inquiries.
• Process Improvement & Documentation
  • Document current and future processes, ensuring clarity and consistency across teams.
  • Provide feedback on tools and workflows to enhance efficiency and service quality.
• Cross-Functional Collaboration & Support
  • Work closely with Legal, Finance, and Compliance teams to ensure timely and accurate processing of contracts and budget requests.
  • Support marketers by providing timely updates on contract milestones and relevant deadlines.
  • Troubleshoot invoicing inquiries, collaborating with the P2P team to resolve issues.
• General Administration & Communication
  • Ensure adherence to agreed-upon service level agreements (SLAs) for processing requests.
  • Direct marketers’ inquiries to the appropriate points of contact for resolution.
  • Act as a subject matter expert on budget-related questions, providing ongoing support to the marketing team.
    
    

PREFERRED QUALIFICATIONS 

• Experience in business operations or process management or compliance, administrations
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Google Workspace such as Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets and Slides.
• Excellent communication and interpersonal skills.
• Ability to handle multiple projects and deadlines in a fast-paced environment.
• Compliance: ability to critically think and analyze data to ensure accuracy and compliance with the company guidelines; research skills and ability to problem solve with minimal supervision or input

Key Resp