Become a part of our caring community and help us put health first
 

The Community Management Professional 2 cultivates the organization's social community through community advocacy programs and active engagement with community members. The Community Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


This role requires residence within 50-mile radius of either Paducah or Bowling Green, KY. and willingness to travel up to 60-80% within 100-mile radius of the surrounding area.

               

The Community Management Professional 2 builds visibility and credibility of organization's products and services throughout community via interactions. Strategizes methods to scale communities and drive greater connections among community members. Engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

• Travel throughout region to provide education about the organization to promote enrollment

• Develop new forums to market and educate potential enrollees about the benefit of enrolling  with Humana

• Work with Provider Relations to develop marketing opportunities within health centers and physician offices

• Maintain working knowledge of plan benefit and program changes

• Coordinate community health fairs and other informational events

• Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations

• Organize site developments for marketing displays and opportunities to orientate staff and clients/adult students

• Reside in the same territory they are assigned to work in; exceptions to this may be considered, due to business need

• Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program

• Perform any other job related instructions, as requested

Use your skills to make an impact
 

Required Qualifications

• Associates Degree in business, communications, or related field or equivalent work experience

• Minimum of one (1) year of experience in community outreach and/or marketing and sales

• Excellent written and verbal communication skills

• Customer service experience

• Intermediate to Advanced working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment and an ability to quickly learn new systems and ability to troubleshoot and resolve basic technical difficulties in a remote environment.

Tuberculosis (TB) Screening This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Driver Safety This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Work at Home Guidance To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Bachelor’s Degree in Social Work or Health related services

• Experience in Managed Care or Health Insurance

• Prior experience with Medicare & Medicaid recipients.

• Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems.

• Experience with Marketing research skills.

• Knowledge of communit