VP, Client Service Leader- Pharma

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our VP, Client Service Leader, you will…

Be Accountable and Responsible

Overseeing and leading all account management processes on your respective accounts within our Life Science practice. You’ll act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, media, and technology solutions innovative, smart, and compelling. This position involves consistent client contact and operates at a high level in all aspects of account management.

• Provide strategic leadership for the Account Management team, including:
• Serve as the trusted voice of the customer (HCP or Patient) by assimilating customer and marketplace insights into strategies and marketing programs
• Efficiently balance the dual expectations and concerns of the agency and our clients
• Guide clients by educating them with strategy, ideas, trends, and thought leadership
• Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
• Sign off on materials for reporting to the client
• Grow business by utilizing experience to identify additional business needs and implement solutions
• Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients
• Incorporate senior staff from other departments as project objectives or issues warrant
• Lead MERGE teams through the estimation and proposal process
• Author and negotiate statements of work, ensuring documentation, accuracy, and implementation follow-through
• Manage account financial revenue and profitability 
• Manage and grow a team as a mentor and trusted advisor to account team

These are the qualifications we’re looking for

• 12+ years of agency experience in a predominantly interactive or marketing strategy-related role (Minimum 5 years of Senior Account Management experience)
• Deep pharma or life science experience required
• Bachelor’s degree preferably in marketing or business management.  MBA a plus
• Experience in formulating and driving long-term strategic account strategies, plans, and roadmaps
• Strong strategic insight with an understanding of brand development, business management, and analytics
• Demonstrate understanding of Customer Relationship Management, Content Management, Channel Management, Analytics, Digital Marketing and Digital Tools
• Experience leading teams with multiple discipline representation, particularly strategy, creative, media, and technology
• Delivery experience in project management or consulting desired
• Proven competencies in managing complex client organizations and relationships
• Ability to prepare clear and concise presentations and lead strategic discussions internally and with clients
• Advanced negotiation a